![]() ![]() * If an order includes multiple items, each may have separate delivery dates and tracking information. * Pre-order items will ship out once the shipment arrives at the Sarap Now office. While it is unusual for a package to take longer than a week, a missing package claim will only be processed between 15-60 days after the ship date. We'll be more than happy try to find a resolution for you. In the event that you are experiencing a delay, please feel free to reach out to us. Shipping times via USPS are only estimates and do not provide a money-back guarantee. ![]() Don't panic if you don't see the tracking information update-scans may not be available until your package reaches the USPS sorting facility closer to its final destination.Īlong the journey, the USPS may route a package incorrectly, or cause unexpected delays and error. Orders are typically sent the same day a tracking number is generated. You will also be able to find this information when you log into your account. Tracking information will be sent to the provided email address once an order is 'fulfilled', which means it has been packed up and is ready to ship. If you are purchasing for family or friends in the US, please use PayPal or Cryptocurrency as the primary method of making a purchase. We are not responsible for packages lost in transit to our location.īecause of how credit cards are authenticated, to prevent fraud, orders made from overseas using a debit or credit card may be declined. If shipping an item over $75, it is suggested you purchase insurance on the package. Returns for refund will be processed less the original shipping and handling charges. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by emailing We may require you to return any unopened products to us for quality control information and will determine this once contacted. It is unusual to receive a damaged product from Sarap Now. Once you receive a ticket #, you may return the item at your cost to our warehouse. Pictures may be required for damaged/non-consumable items. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund within 30 days of original purchase (Returns must be unused, unopened, in the state you received them, and in the original packaging).Ĭontact us through describing the reason for return in detail. ![]() Quality customer service is paramount for us here at Sarap Now. In the event that a package is returned back to Sarap Now, we will send a full refund minus the international shipping costs. International buyers purchasing through agree that they will assume full responsibility for the purchase. We are not responsible for packages caught or held at customs, or any import duties and taxes that may be incurred when importing your goods. Please ensure that you understand your local country's laws and policies with respect to the import of food products. We will contact you in the event an overage may occur. Orders requiring multiple boxes may be subject to overage fees. Orders must fit within a maximum of 1 box. * Orders placed after Friday's cutoff and on the weekends will ship the next business day.ĭomestic orders within the contiguous United States over $59 qualify for our FREE US shipping option. These orders are processed via FedEx or UPS. You can expect your order 1 business day for Overnight shipping and 2 business days for 2-Day shipping, not including Saturdays. Please check the map below to see approximate travel times.Įxpedited orders placed from Monday to Friday before 12PM PST will ship out the same day. You can expect to receive your order depending on your location. UPS orders (available for the 48 contiguous states) placed from Monday to Friday will be shipped out within the next business day. For orders 1lb - 20lbs, flat rate shipping is priced at $15.00. For any orders under 1lb, flat rate is priced at $10.00. USPS Flat Rate available for orders under $59. You can expect to receive your order in 2-4 business days (not including processing times.) USPS Priority Mail orders will ship out within 24-48 hours of order date, excluding weekends. You can expect to receive your order in 4-9 business days via USPS First Class Mail. USPS First Class orders will ship out within 24-48 hours of order date, excluding weekends. For our international shipping policy, please read below. We ship to all US, APO/FPO/DPO, and US Territories' addresses. Orders shipped by Sarap Now qualify for free US shipping on orders over $59 Shop confidently with our Worry Free Guarantee.įor products fulfilled by Sarap Now, see below: For products from our Sarap Now Seller community, please visit their shop profile page for shipping and returns information. ![]()
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